Company Profile:
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CSS is a leading provider of end-to-end IT services to enterprises, consumers and technology providers. We are a 5,000 people strong company with offices in North America, Europe, and Asia, including world-class offshore delivery centers in India. Driven by a corporate mission of “100 percent reference-able customers”, CSS is committed to building long-term client partnerships that maximize quality, availability and reliability while minimizing costs and risks for its clients. CSS supports and manages technology | |||||||
| Company Profile & facts Cybernet-SlashSupport (CSS) is a global technology solutions provider to enterprises, consumers & technology companies. CSS follows a support-centric model to all its services that help its clients leverage IT to align business objectives. CSS manages four centers of excellence that create solutions for specific industry needs through a combination of its strategic assets - people, process and technology. Using a proven and cost-effective global delivery model, CSS manages technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for leading enterprise, consumer and technology vendors. In today's dynamic marketplace, IT is the only tool for transformation. Collaborating with a 'RIGHT FIT' partner can ensure return on technology investments and strengthen your business for future challenges as well. Our holistic and diverse solutions coupled with our experienced talent force helps achieve. Reduced OPEX for enterprises Enhanced product quality for technology providers Improved CSAT for consumers Headquartered in San Jose, CA, CSS is backed by leading financial institutions including SAIF partners, Goldman Sachs and Sierra Ventures. Our corporate mission of 100% reference-able customers translates into the operational goal of 100% reference-able transactions. As a result, our primary target is to help maximize customer satisfaction, software quality, availability and reliability while managing costs and risks for global clients. This relentless client focus and compelling value proposition ensures that all our customers willingly vouch for us We are committed to being the leading provider of support centric solutions to enterprises & technology companies. We are technology focused, but first & foremost, we are 'customer satisfaction driven'. Our corporate mission of 100% referenceable customers has been instilled deep in the company's DNA and is consistent at every touch point of the CSS eco-system, internal and external Products & Services CSS' Product Lifecycle Services deliver technology centric business solutions to help you derive maximum return from IT spend. Our services span the product lifecycle, combining rigorous processes based on industry standard frameworks with domain expertise, proven methodologies, knowledge engineering, tools and IP developed with our global resources, industry excellence and in-depth technology expertise. CSS works as a seamless extension of your in-house R&D teams to deliver a world-class product lifecycle support experience.We leverage our rich development experience and our expertise in managing a center for R&D to migrate your legacy systems to new platforms, delivering improved product quality & performance. CSS' Independent Verification & Validation services aims at delivering products that have near to zero defects. We help you optimize your business outcome by ensuring reliability, stability and 100% availability of your systems. CSS offers deployment management solutions for your hosted product portfolio that lets you accomplish more with less and dramatically lessens the risk of "broken" deployment Historic Events / Press Room The Software 500, now in its 25th year, is a revenue-based "CSS is delighted to have made the Software 500 list once again, and thank our clients and employees for making this possible," said CSS Chief Executive Officer Shiva Ramani. "We intend to continue to deliver outstanding value to our clients through process CSS recently announced a $25 million funding round led by Goldman Sachs and a new contract to provide remote IT infrastructure management services for Virgin America, the newest U.S.-based domestic airline. The fastest growing segment of IT services, the remote infrastructure and network management market will reach nearly $36 billion, with a compound annual growth rate of 32% by 2010, according to research firm Gartner. "The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007 and continues to be dynamic with more than 98 new companies on the list this year for the first time," says John P. Desmond,editor of Software Magazine. "The top four business sectors this year are System Integration Services/IT Consulting, Application Development, Financial Applications and Security Tools/Systems." Chennai based Offshore Technology Operations Management (TOM) company CSS (Cybernet-SlashSupport), has announced that it has signed a partnership with mySolutions, a Pretoria, South Africa headquartered IT solutions company for its expansion into the technology services and support market in Africa. CSS, which provides IT services including As part of the partnership, mySolutions will market CSS’s offerings in the African market while Cybernet-SlashSupport will provide offshore technology delivery and development support. The partnership will target Government organizations, Banks,Retail and Manufacturing companies in South Africa, Botswana and Kenya with its Lotus Notes software services and support offering. ICT (Information, Communication, Technology) is one of the major components of a successful business, which can cost a firm up to 7% of its turnover. ICT is normally a neglected area of a business due to the lack of qualified and experienced resources in the South African market | |||||||
Why join CSS Corp?
Thinking about working for us? Here are some reasons why you should choose CSS Corp:
- We are a leading global information and communications technology company
- We are a large company with visionaries as leaders, bringing together more than 5000+ professionals in 20 locations across 8 countries with a focus on achieving 100% referenceable customers
- We offer excellent working conditions and infrastructure with
attractive salaries and perks with lots of benefits, including overseas travel for projects and expertise-sharing with counterparts in the organization and most importantly, a brand name you would want to work for - We use world-class methodologies and processes & tools
- We ensure our employees have fun @ work with our elaborate employee engagement programs
- We just don't fill in a position to work but invest in your overall professional and personal growth. We love to see our employees grow, both professionally and personally. Our learning and development initiatives for the employees are world renowned.
- We also encourage lateral growth of employees to suit their interests and organization's needs
- We are known to be easy to work with, having world-class,
entrepreneurial and dedicated resources, with a flexible and problem solving approach - We value performance and innovation and we award performers with apt
appraisals and due recognition - We have an impressive global company culture based on the strong company values which are inculcated deep within us
- We are an equal opportunity employer and do not discriminate among the diversity in races, cultures, genders, sexual orientation, regional background, etc
- We work pro-actively to engage more women into the IT, High Tech sector
- We support concrete initiatives that have a positive impact on solidarity, social issues and the environment
- We are successful and we love what we do!
Our Hiring Process
We hire and nurture smart and exceptionally talented professionals, and provide them a work environment that promotes creativity and facilitates career growth. Yes, we do have a rigorous selection process with less than 2% of applicants being hired but, that's because "Only the Best Deserve the Best".
We also believe in the referral programs because the reference of our trusted employees indicates that the referred candidate is trust-worthy and hence, can be hired once he fits the other requirements. And, yes, we do reward our employees for referring and helping us getting the best of talent to join our organization.
Last but not the least, we are an equal opportunity employer and we respect diversity among our multi-cultural workforce. We do not discriminate based on race, religion, sex, cultural heritage, color, sexual orientation, etc. This again exhibits one of our core values in action.
Some of our key people-strengths are highlighted below:
- Good mix of lateral and campus hires
- Average Attrition Rate - way below the industry figures
Retention through attractive career growth program and employee-friendly policies- Excellent Training and Orientation across multiple domains inclusive of cutting-edge technologies, communication and leadership skills and skills needed to work as a team player in a cohesive unit
- Infrastructure & Incentives for skills' upgrade
- Work Culture which promotes and values Innovation, Collaboration, Team-spirit, and Fun at work
- Sharing of wealth & growth
About Company :
At Cybernet-SlashSupport, we are looking to hire professionals who enjoy challenges, are innovative, dedicated to ensuring customer satisfaction, have great people skills and are committed to achieving excellence and exceed customer expectations.Come to work for us and you will discover a work environment that promotes creativity and a work force that is multicultural and multinational in origin. We also believe that an organizational-level focus on continued learning is the best way to stay on top. That?s why we offer training and orientation on cutting-edge technologies to all of our employees. Also, everyone receives training in communication, leadership and teamwork, creating poised and confident employees.We believe it's incredibly important to offer a clear career progression to our employees. Here, you will discover a flexible environment that allows you lateral moves.Cybernet-SlashSupport is a leading provider of high-quality infrastructure management and technology support services. Headquartered in San Jose, CA, we employ close to 5,000 professionals and have offices in North America, Europe and Asia, including world-class offshore delivery centers in India. Cybernet-SlashSupport has three centers of excellence:SlashSupport - Center of Excellence (CoE) for Tech Support Cybernet Software - Center of Excellence (CoE) for R&DReadyTestGo - Center of Excellence (CoE) for Independent Verification & Validation Services SlashSupport is CoE for technology support and infrastructure management of enterprise and consumer products, applications and services for Cybernet-SlashSupport. SlashSupport has handled over 35 million requests for 600+ products and services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment.The Cybernet Software CoE is the first testing-focused center to achieve SEI?s CMMI level 5 certification. Our expertise spans test automation, testing frameworks, load testing, performance engineering and optimization of various applications and software.ReadyTestGo (RTG) CoE for Testing and Independant Verification & Validation has an impressive track record, helping our clients enhance the quality and performance of their applications /products with over 400 projects completed successfully.
Overall Responsibilities:
§ Participate in delivering and exceeding client service level commitments.
§ Receive and resolve inbound client networking support calls via a phone queue
§ Resolve inbound client tickets from portal as required.
§ Utilize trouble ticket application and databases to manage and resolve the client issues.
§ Utilize other customized Networking tools and processes to help identify the root cause of technical problems.
§ Research and resolve customer inquiries for the various products and services Technology offers.
§ Effectively articulate necessary technical and non-technical information to clients in a simple and concise manner.
§ Must meet or exceed individual performance goals and metrics focused on providing superior Business support.
§ Communicate and work effectively with staff in all levels of the organization
§ Perform other duties as required.
Desired Candidate Profile
Required Qualifications & Experience:
§ Freshers are Welcome.
§ One to Three years experience in
Technical Support on desktop / networking &
Phone support to B2B clients &
Supporting North America region
Web based application support experience is an added advantage.
§ Extensive knowledge including installation, configuration and maintenance, of Windows OS’s.
§ A working knowledge of Mac and UNIX, with previous related support experience highly desirable.
§ Strong understanding of the use and configuration of Internet browsers, specifically IE and Firefox.
§ Thorough understanding of the Internet and related concepts.
§ Must possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues.
§ Must possess superior customer-focused skills which will produce success supporting customers of varying degrees of sophistication and computer literacy.
§ Must have outstanding written and verbal English communication skills.
§ Must view customer satisfaction as something s/he personally owns from beginning to end.
§ We require candidates who have demonstrated "professional excellence" in their previous job or field of endeavor and who are excellent team players.
§ College degree or equivalent experience.
